MTN SME Data Share frequently ask questions
Here are the frequently asked questions from MTN SME data Share customers that can enable you to have a start of using MTN SME data.
How can I top-up my MTN SME DATA when I still have data?
Yes, you can purchase any additional data share bundle plan multiple times within the month of existing subscription whether or not the data is exhausted. Data will be accumulated and expiry date will assume latest date of purchase.
What is the least size of data that I can share?
Sponsor can share data in the following data sizes; 250MB, 500MB 1GB, 2GB and 5GB.
Can I share data to another set of beneficiaries when I renew a bundle during the subscription period?
When sponsor renews or purchases a new plan during the subscription period, whether or not the current data bundle is exhausted, the sponsor shall have the ability to share data a maximum of 10 times specific to this new plan.
Can a beneficiary receive MTN data from another sharer or dealer?
No. A beneficiary shall receive data from one sponsor at a time. Beneficiaries can however receive data from another sponsor when they exhaust the initial data.
How many number of times can I share SME data?
Each sponsor shall have the ability to share data a maximum of 10 times per bundle plan purchased.
Is there a limit to the number of times I can share data with a beneficiary?
No. One beneficiary shall be able to receive data multiple times from a sponsor, irrespective of the bundle plan the data is being shared from, as long as the sponsor has not reached his/ her maximum of 10 shares per bundle. Data shared to the beneficiary shall be accumulated and expiry date will reflect latest data share.
If the beneficiary receives multiple data from the same sponsor, will it accumulate?
Yes. the data will accumulate and assume the expiry date of the latest data bundle. However, unused data shall be forfeited once the bundle expires.
When will the data of the beneficiary expire?
When a Data Share Sponsor successfully shares a portion of his data bundle to a Data Share Beneficiary, the data shall expire on the same date as the originating data bundle. For example if the Sponsor’s originating bundle is a 30-day plan expiring 1st APRIL 2017, then the Data Share created for the Beneficiary will also expire on 1st APRIL 2017.
How do I share data with a beneficiary?
You can share data with any beneficiary by sending SMS format below to 131 as shown in the list below (or dial *461# and follow the prompt):
SMS Format to send to 131 to share data
SMEA <PhoneNumber> 250 <PIN> to 131
SMS to transfer 250MB
SMEB <PhoneNumber> 500 <PIN> to 131
SMS to transfer 500MB
SMEC <PhoneNumber> 1000 <PIN> to 131
SMS to transfer 1GB
SMED <PhoneNumber> 2000 <PIN> to 131
SMS to transfer 2GB
SMEE <PhoneNumber> 5000 <PIN> to 131
SMS to transfer 5GB
READ- List of some MTN 4G LTE compatible phones
NOTE: You can only share data in multiples of250MB, 500MB, 1GB, 2GB or 5GB. Sharing data in multiples of any other data sizes is not allowed.
For example to share 250MB of data with beneficiary using phone number 07065463512 and MTN PIN ‘3456’, then the following is sent as SMS to 131 (or Dial *461# and follow the prompt);
SMEA 07065463512 250 3456 = Correct Format!
SMEA 07065463512 200 3456 = Wrong Format
SMEB 07065463512 200 3456 = Wrong Format
SMESHARE 07065463512 200 3456 = Wrong Format
Can I share data sizes multiple times to the same beneficiary?
Yes, especially when the data size which you wish to share is larger than 5GB. To share data of larger sizes than 10GB for instance, you may share 5GB twice or 2GB five times or 1GB ten times. For example, to share 10GB of data with beneficiary using phone number 07065463512 and MTN PIN ‘3456’,
simply send SMEE 07065463512 5000 3456 twice to effectively share 10GB.
Does beneficiary’s phone number have to be an MTN phone number to enjoy the service?
Yes, the beneficiary’s phone number must be an MTN phone number on any service class.
How do I check my MTN SME data balance?
You simply send DATABALANCE to 131 or dial *461#and follow the prompt or *461*2#
How do beneficiaries check their data balance?
The beneficiary checks own balance by sending SHAREBALANCE to 131 or dialing *461# and following the prompt or *461*2#
Can I use my existing MTN PIN for the MTN SME Data Share service?
No, you have to generate a separate pin for data share, though the pin may be similar to the one you are using for share and sell to send airtime.
How to generate a PIN for MTN SME data share
Send an sms in this format to 131
SMPIN_OLD PIN_NEW PIN to 131
E.g if the desired pin is 3456 then send the message in this format
1111 3456 to 131